Return & Refund Policy

Brand Name: Artevora

At Artevora, we take pride in offering carefully crafted napkin rings and hanging ornaments. Each product is inspected before dispatch to ensure quality. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

Due to the handcrafted and decorative nature of our products, returns are accepted only under the following conditions:

• The product received is damaged
• The product received is defective
• The wrong product has been delivered

Returns will not be accepted for reasons such as change of mind, color preference, size expectations, or décor mismatch.

Return Request Timeline

• A return request must be raised within 48 hours of delivery
• Requests made after this period will not be considered

Condition of Returned Items

To be eligible for a return:

• The product must be unused
• It must be returned in its original packaging
• All tags, accessories, and protective materials must be intact

Unboxing Proof (Mandatory)

To process any return or refund request, customers must provide:

• A clear unboxing video recorded from the moment the package is opened
• The video must clearly show the damage, defect, or incorrect item

Requests without proper proof may be declined.

Refund Policy

• Once the return is approved and the item is verified, a refund will be processed within 7–10 business days
• Refunds will be issued to the original mode of payment
• Shipping charges (if any) are non-refundable, unless the return is due to an error from Artevora

Replacement Policy

• If eligible, customers may opt for a replacement instead of a refund
• Replacements are subject to product availability

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products
• Products damaged due to mishandling after delivery
• Clearance or sale items (unless damaged on arrival)

Cancellations

• Orders can be canceled only before dispatch
• Once shipped, cancellations are not permitted

Customer Support

For any return, refund, or product-related concerns, customers can reach out to Artevora Customer Support at:

Artevoraindia@gmail.com

Policy Updates

Artevora reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting.